This privacy policy sets out how we use and protect any information that you give us when you use this website.
Click here to read our privacy statement for customers
This statement will tell you:
- What information we may collect about you
- How we store your personal information
- What we use your personal information for, and
- Who (if anyone) we pass it on to and how they use it.
We are committed to ensuring that your privacy is protected on this website. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10 August 2012.
What we collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website however.
Cookies used on our sites
| Cookie | What we use them for |
|---|---|
| _utmz | This cookie stores where a visitor (you) came from. E.g. search engine, search keyword, link, etc. |
| _utma | This cookie stores each user’s amount of visits, and the time of the first visit, the previous visit, and the current visit. |
| _utmc, _utmb | These are used to check approximately how long a user (you) stay on our site: when a visit starts, and approximately ends. |
| session | Session cookies allow users to be recognized within a website so any page changes or item or data selection you do is remembered from page to page. |
| session | Session cookies allow users to be recognized within a website so any page changes or item or data selection you do is remembered from page to page. |
| twll, k | These cookies are created by Twitter, they let the website know if you’ve logged in to your Twitter account. In this case they are present because the ‘Tweet’ button is being used on the website. |
| psc, uvc, uid, di, uit, sshs, ssc, dt | AddThis (social sharing tool) sets cookies to help serve social media buttons, they never store personal information unless provided and this is non-personally identifiable information. |
| loc | AddThis Geolocation cookie, so our publishers know approximately where people sharing information are located |
How to manage cookies
Our cookies do not store financial information, or information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve this information in order to personalise and improve your experience of our website.
However, if you wish to restrict, block or delete cookies provided by this website – or any other website – you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences, or use the following on your particular browser.
Mozilla Firefox
- Click the orange Firefox button at the top of the window and then click Options
- Select the Privacy panel
- From the history drop down select “Use custom settings for history”
- Un-check “Accept cookies from sites”
- Click OK
Google Chrome
- Click on the wrench icon, within Chrome
- Select “Settings”
- Select “Under the Hood”
- Click “Content Settings” in the “Privacy” section
- Under the “Cookies” section select “Block sites from setting any data”
Internet Explorer 9
- Click the gear-wheel icon in the top right corner of the browser
- Click Internet Options
- Navigate to the Privacy Tab
- Set the slider to “High” or above
- Click OK to confirm
Apple Safari
- Click the gear-wheel icon in the top right corner of the browser
- Click the “Privacy” icon
- Choose “Block cookies” as “Always”
- Close window
Please bear in mind that if you do this, certain personalised features of this website and others cannot be provided to you.
Third-Party Cookies
To help improve your experience of our site we use content from other sites to help users and improve usability, for example, Google Maps for store locators or YouTube for video. We also use social sites such as Facebook, Twitter, Linked In to allow businesses to communicate with their clients along with analytics to help improve user experience. We do not control these sites and we suggest you read their cookie policy to see which ones they use and how to manage them.
| Third-party cookies | What their cookies are used for |
|---|---|
| We use Google Maps to show our location. Google’s privacy policy: http://www.google.co.uk/intl/en/policies/privacy/ | |
| Social Tools | This website takes advantage of social networks such as twitter, you may receive cookies from these websites. We are not in control of these third-party cookies, if you’d like to learn more about them – visit their websites. Facebooks privacy policy Twitters privacy policy AddThis privacy policy |
Further information
If you wish to learn more about cookies in general and how to manage them, visit www.aboutcookies.org.
